How can we help?

FAQ

ORDERING

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

On average, orders are processed and prepared for shipment within 1 to 3 business days.

For more information you can have a look at our shipping page.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

What is the return policy

Return Period: You have the right to return your order within 30 days of receipt without providing any reason.

  • Condition of the Product: Items must be returned unused, undamaged, and in the original packaging.
  • Exceptions: Personalized or custom-made products cannot be returned unless there is a manufacturing defect.

For more information you can check our Return page

PRODUCTS

Are your sticks suitable for beginners and professionals?

Yes, Brabo Hockey offers a wide range of hockey sticks for all levels: beginners, intermediate, and professional players.

How do I choose the right stick?

We recommend checking our product descriptions or contacting our customer service team. Factors like height, playing position, and experience level can influence the best choice for you.

Get in touch

Have questions about your order, or a general enquiry?